A unified platform of communal services will appear in Ukraine

The Cabinet of Ministers has launched a pilot project for a unified platform to manage housing and utility services.

This was announced by the Prime Minister of Ukraine Denys Shmyhal. According to him, the launch of the Unified Platform for Housing and Utility Services is an important step toward streamlining these services.

The system will:

– automate processes;

– provide accessible and convenient services;

– improve customer management;

– enhance control over service quality.

“Users will have access to an online account, where they can find information about managers, service providers, prices and tariffs, the results of their appeals, and they will also be able to sign or terminate contracts online,” Shmyhal added.

The Unified Platform for Housing and Utility Services will be integrated with other information systems to ensure seamless data exchange.

The concept has been supported by the EU4DigitalUA project under the “Institutional Strengthening and Capacity Development” component, funded by the European Union and implemented by FIIAPP. Experts from BRDO participated in the creation of the platform in 2022.